Refund policy

Return and Exchange Policy
Thank you for shopping at puzzle gallery! We want you to be completely satisfied with your purchase. If you're not, we're here to help!
Eligibility for Returns and Exchanges
 * You have 14 days from the date of delivery to request a return or exchange.
 * To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as you received it.
 * You must provide a proof of purchase, such as an order number or receipt.
Exceptions
 * Please note that certain items may not be eligible for returns or exchanges due to hygiene reasons or other specific conditions.
 * For wall clocks, we offer a 6-month repair warranty against any damage.
Return Process
 * Contact Us: Please contact our customer support team within 14 days of delivery to initiate the return or exchange process. You can reach us via:
  * Phone: 01098011214
 * Provide Information: Please provide your order number, the item you wish to return or exchange, and the reason for the return or exchange.
 * Return Authorization: Our customer support team will review your request and provide you with a return authorization if eligible.
 * Shipping: You will be responsible for shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit.
 * Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
 * Refund or Exchange: If the item is approved, we will process your refund or exchange within 3 business days. Refunds will be issued to the original payment method.
Wall Clock Warranty
 * We offer a 6-month repair warranty for wall clocks against any damage.
 * If your wall clock malfunctions or is damaged within this period, please contact us for repair assistance.
 * This warranty does not cover damages caused by misuse, accidents, or normal wear and tear.
Contact Us
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at:
 * Phone: 01098011214 
Changes to this Policy
We reserve the right to modify or update this return and exchange policy at any time without prior notice. Any changes will be posted on this page.

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